At Menochi, we understand that sometimes plans change and you may need to cancel your order. We strive to provide the most flexible cancellation policy to our valued customers.
Order Cancellation
If you need to cancel your order, please contact our customer service team at [email protected] as soon as possible. We will make every effort to accommodate your request, however, please note that some orders may already be in the process of shipping and cannot be canceled.
If your order has already shipped and you wish to cancel, you may refuse delivery and the package will be returned to us. Once we receive the package, we will process your refund, less any applicable shipping fees.
Order Modification
If you need to modify your order, please contact our customer service team at [email protected] as soon as possible. We will make every effort to accommodate your request, however, please note that some orders may already be in the process of shipping and cannot be modified.
If your order has already shipped and you wish to modify it, you may refuse delivery and the package will be returned to us. Once we receive the package, we will process a refund for the original purchase price, less any applicable shipping fees.
Order Processing
Orders are processed within 3-4 business days from the date of purchase. If you need to make changes to your order after it has been processed, please contact our customer service team at [email protected] for assistance.
If for any reason you are not completely satisfied with your order, please contact our customer service team at [email protected] and we will do our best to resolve any issues or concerns. Thank you for choosing Menochi and we appreciate your business!