At Menochi, located at https://menochi.com/, we are committed to providing you with a convenient, secure and reliable shopping experience. This includes ensuring that you understand the billing terms and conditions associated with your purchase. The following terms and conditions apply to all purchases made through Menochi.
Payment Method
We accept various payment methods, including credit and debit cards, PayPal, and other electronic payment options. Payment is required at the time of purchase unless otherwise arranged. By submitting your payment information, you authorize us to charge the total amount due to your designated payment method.
Order Confirmation
Once you place an order, you will receive an order confirmation via email. This confirmation will include the details of your order, such as the items purchased, shipping address, and total amount due. Please review this information carefully and contact us immediately if there are any errors or omissions.
Order Processing & Shipping
Orders are typically processed within 3-4 business days of receipt, excluding holidays and weekends. Once your order has been processed, you will receive a shipping confirmation email with tracking information. We ship all around the US with flat rate at $5.99
Billing & Invoicing
All billing and invoicing information will be provided to you at the time of purchase or through subsequent communications. Invoices will include the total amount due, payment due date, and any applicable taxes or fees. If you have any questions or concerns about your billing or invoicing, please contact our customer support team.
Refunds & Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. To initiate a return, please contact our customer support team within 16 days of receiving your order. Refunds will be issued to the original payment method and may take up to 9-11 business days to process.
Cancellations
If you need to cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled prior to shipment. If your order has already been shipped, you may still be eligible for a return and refund as outlined in our refund policy.
Customer Support
If you have any questions, concerns, or feedback about your purchase or our billing terms and conditions, please do not hesitate to contact our customer support team. We are available by phone, email, or live chat during regular business hours.
Changes To Billing Terms & Conditions
We reserve the right to make changes to our billing terms and conditions at any time. Any changes will be effective immediately and will be communicated to you through our website or via email. It is your responsibility to review our billing terms and conditions regularly to stay informed about any updates or changes.